{"id":11298,"date":"2024-11-15T07:53:00","date_gmt":"2024-11-15T06:53:00","guid":{"rendered":"https:\/\/www.clemenceconsulting.fr\/?p=11298"},"modified":"2025-12-05T11:55:45","modified_gmt":"2025-12-05T10:55:45","slug":"portail-banque-entreprise-aux-frontieres-du-retail","status":"publish","type":"post","link":"https:\/\/www.clemenceconsulting.fr\/en\/portail-banque-entreprise-aux-frontieres-du-retail\/","title":{"rendered":"Corporate Banking Portal: Beyond Retail\u2026"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1731483312354 vc_row-has-padding-top vc_row-has-padding-bottom\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1731663954106\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4><strong>Do you enjoy being autonomous? So do your clients, especially when it comes to simple questions and quick solutions. Self-service is essential, particularly during periods of high demand.<\/strong><\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_20 vc_sep_border_width_4 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_turquoise wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div>\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1731664776570\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Aujourd&#8217;hui, un portail client en ligne n\u2019est plus un avantage, c\u2019est une attente. La majorit\u00e9 des clients souhaitent des options de libre-service, comme des bases de connaissances, des forums communautaires et des processus simplifi\u00e9s.<\/p>\n<p><strong>The banking and insurance sector was among the first to adopt such solutions, but challenges remain, especially in improving service for corporate clients and strengthening relationships with them.<\/strong><\/p>\n<p>For several years, Cl\u00e9mence Consulting has been helping large financial enterprises enhance their client experience through project management, functional analysis, and the creation of client portals.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><header class=\"kd-section-title col-lg-12 text-left     vc_custom_1731483257354\" ><h2 class=\"separator_off\" style=\"color: #1cbeb6;font-size: 1.7em;line-height: 1.2;\">What is a Client Portal?<\/h2><\/header>\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1731482612164\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Accessible via a website or mobile app, the client portal centralizes self-service options. It allows clients to manage requests, access information, engage with the community (FAQs), and perform actions such as updating their address or transferring funds.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<header class=\"kd-section-title col-lg-12 text-left     vc_custom_1731483268513\" ><h2 class=\"separator_off\" style=\"color: #1cbeb6;font-size: 1.7em;line-height: 1.2;\">The Distinct Features of a Corporate Banking Portal<\/h2><\/header>\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1731664893520\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">Le portail Banque Entreprise se distingue par ses fonctionnalit\u00e9s de gestion avanc\u00e9e, sa s\u00e9curit\u00e9 accrue, ses possibilit\u00e9s d&#8217;int\u00e9gration, et ses outils d\u2019analyse financi\u00e8re, le tout con\u00e7u pour r\u00e9pondre aux besoins sp\u00e9cifiques des entreprises.<\/span><\/p>\n<p class=\"translation-block\"><span style=\"font-weight: 400\">For a major bank, <\/span><b>the key differentiator is the portal\u2019s ability to shield various user groups from the complexity of legacy systems.<\/b><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<header class=\"kd-section-title col-lg-12 text-center     vc_custom_1731664900727\" ><h2 class=\"separator_off\" style=\"color: #1cbeb6;font-size: 45px;line-height: 1.2;\">What Challenges Have We Faced?<\/h2><\/header>\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1731666280841\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4 style=\"text-align: left;\"><strong>We identified three main challenges:<\/strong><\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1731666384697\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5 style=\"text-align: center;\">BUSINESS RISK IN CLIENT RETENTION:<\/h5>\n<ul>\n<li><span style=\"font-weight: 400;\">SMEs (40% of users) are increasingly turning to pure players like Qonto or Revolut<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1731666449921\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5 style=\"text-align: center;\"><b>DIVERSE EXPECTATIONS:<\/b><\/h5>\n<ul>\n<li>Large enterprises use advanced IT systems and automated workflows<\/li>\n<li>SMEs prioritize agility and responsiveness. They connect frequently and expect easy, fast services<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1732269238695\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5 style=\"text-align: center;\">DIVERSE INTERNAL TEAMS:<\/h5>\n<p><strong>Within the bank, different teams cater to different types of corporate clients:<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Teams in charge of large companies and their \u201cCorporate\u201d needs <\/span><\/li>\n<li>D<span style=\"font-weight: 400;\">Teams that take care of SMEs with needs close to \u201cRetail\u201d<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><header class=\"kd-section-title col-lg-12 text-center     vc_custom_1731665364999\" ><h2 class=\"separator_off\" style=\"color: #1cbeb6;font-size: 45px;line-height: 1.2;\">How Did We Address These Challenges?<\/h2><\/header>\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1731665387882\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>We supported our clients on two fronts: innovation and the quality of service associated with the client portal.<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><header class=\"kd-section-title col-lg-12 text-center     vc_custom_1731666537664\" ><h2 class=\"separator_off\" style=\"color: #ffffff;font-size: 25px;line-height: 1.2;\">Innovation<\/h2><\/header>\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1731666573160\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Designing a simple, intuitive UX for all types of businesses despite the complexity of legacy systems<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Providing relevant FAQs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Leveraging AI and advanced chatbots<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><header class=\"kd-section-title col-lg-12 text-center     vc_custom_1731666543520\" ><h2 class=\"separator_off\" style=\"color: #ffffff;font-size: 25px;line-height: 1.2;\">Quality of Service<\/h2><\/header>\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1731666165826\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Optimizing the routing of client requests to the right teams based on client type, channel, and request<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Centralizing client complaint information to:\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Enable near real-time tracking by all teams<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Enhance AI learning through the most complete set of data<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1731668877608\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4 style=\"text-align: center;\"><span style=\"color: #ffffff;\"><b>Are You Interested in Portals for Corporate Clients?<\/b><\/span><\/h4>\n<p style=\"text-align: center;\"><span style=\"color: white; font-size: 18px;\">V\u00e9ronique Bui Quan &#8211; 06 09 03 73 28 &#8211; <a style=\"color: #fff;\" href=\"mailto:vbuiquan@clcg.fr\">vbuiquan@clcg.fr<\/a><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Vous aimez \u00eatre autonomes ? Vos clients aussi, surtout pour des questions simples et des solutions rapides. Le libre-service est crucial, notamment en p\u00e9riode de forte demande. Aujourd&#8217;hui, un portail client en ligne n\u2019est plus un avantage, c\u2019est une attente. La majorit\u00e9 des clients souhaitent des options de libre-service, comme des bases de connaissances, des forums communautaires et des processus simplifi\u00e9s. Le secteur banque-assurance a [&#8230;]<\/p>","protected":false},"author":2,"featured_media":11389,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[59,57,1,109],"tags":[],"class_list":["post-11298","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites","category-mise-en-avant","category-non-classe","category-use-case"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Portail Banque Entreprise\u00a0: aux fronti\u00e8res du Retail\u2026 - Clemence Consulting<\/title>\n<meta name=\"description\" content=\"Customers have been kings, now they are products &amp; services co-designers. 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